Privacy Policy
Friendswith Ltd ("Friendswith", "we", "us", or "our"), a New Zealand company, provides this Privacy Policy to explain how we collect, use, disclose, and safeguard your personal information when you use the Appraisal Builder application and related services (the "Service"). By using the Service, you consent to this Privacy Policy.
Information We Collect
- Account Information: name, email address, and profile details you provide.
- Usage Data: interactions, device information, browser type, approximate location, and diagnostics.
- Content: files, images, text, or data you upload or generate within the Service.
- Third-Party Data: where you connect third-party services, we may receive related information.
How We Use Information
- Provide, maintain, and improve the Service and user experience.
- Personalize features, templates, and recommendations.
- Ensure safety and compliance, including content moderation and abuse prevention.
- Communicate with you about updates, security alerts, and support.
- Comply with legal obligations and enforce our Terms.
AI and Moderation
We may process your content through AI services and moderation providers to operate features and ensure safety. Content or metadata may be transmitted to such providers under contractual terms and security controls.
Appraisals Sent to Vendors
When an agent sends a property appraisal to a vendor, each recipient receives a personal link. If the recipient opens that link, we record the date and time they first did so and make it visible to the agent who sent it. This is disclosed to the recipient in the email and again on the appraisal itself, at the point it is collected.
Nothing further about the visit is recorded. We do not collect how long a recipient spends reading an appraisal, which pages they look at, how many times they return, their IP address, or their device or browser details. Deleting a sent link deletes the record of it having been opened.
Sharing of Information
- Service Providers: cloud hosting, storage, analytics, customer support, and AI providers.
- Legal and Safety: to comply with laws, enforce our agreements, and protect rights and safety.
- Business Transfers: in connection with a merger, acquisition, or asset sale.
Data Retention
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and processing purpose.
International Transfers
Your information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place consistent with applicable law.
Your Rights
Subject to applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information. You may also have rights to object to processing and to data portability. To exercise rights, use the support options provided in the app.
Security
We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, please contact us and we will take appropriate steps to delete such information.
Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be posted in the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
Contact
For privacy inquiries, please contact us via the support options provided in the app.
Also see our Terms of Service.